Account Deletion

To request deletion of your FYXGO account and associated personal data, please email us using the address you registered with.

Please include your full name, the mobile number or email address linked to your FYXGO account, and whether you are a customer or an engineer. We will respond within 30 days and confirm once the deletion is complete.

When we receive your request, we will verify your identity and then delete your account and the personal data we no longer need to keep. You will no longer be able to sign in or access the FYXGO app.

Unless legal or accounting requirements require us to keep it, we will delete:

• Your account profile, including full name, mobile number and email address.
• Your saved property addresses and access notes.
• Your saved payment methods and demo payment records.
• Your job history, ratings, reviews and support messages.
• For engineers: your profile photo, application details, qualifications, insurance documents, coverage areas and online status.
• For engineers: location history pings recorded while travelling to or on jobs.
• Photos and media uploaded during jobs, such as arrival proof, completion photos and receipts.

In some cases, laws or legitimate business requirements mean we cannot delete certain records immediately. We will keep only the minimum data needed and will anonymise it where possible.

• Job, payment and payout records: kept for tax, accounting and legal compliance, typically for 6 years from the end of the financial year in which the job was completed.
• Dispute, complaint and refund records: kept for the length of any ongoing dispute and for a reasonable period afterwards to defend legal claims, typically up to 6 years.
• Engineer verification documents: retained for the period required by law or industry regulation, and to support any insurance or liability claims.
• Any data we are required to keep by law, court order or a law enforcement or regulatory authority.

Personal data that does not need to be retained is usually deleted within 30 days of confirming your request. Records that must be kept for legal, tax or accounting purposes are retained for up to 6 years, after which they are securely deleted or fully anonymised.

If you applied to become a FYXGO engineer but have not yet been approved, you can request deletion of your application at any time. Your application details and uploaded documents will be removed, unless we are required to keep them for legal or regulatory reasons.

• Deletion of your FYXGO account is permanent and cannot be undone.
• Deleting your account does not cancel any active job or refund any money you may already have paid. Please contact support first if you have an ongoing job or dispute.
• If you sign in again after requesting deletion, a new account may be created, but your previous data will not be restored.

If you have any questions about account deletion or the data we hold about you, please contact us:

You can also raise a request through the Support section in the FYXGO app.